VoIP（互联网协议语音）¶
VoIP in Odoo enables businesses to handle calls over the internet by integrating directly with Odoo apps like CRM, Helpdesk, and more. Calls and messages are logged within these apps, keeping records linked to customer interactions.
Users can make and receive calls, track communication history, and automate call routing based on predefined rules. Features like call recording and analytics provide insights into call volume and response times, helping teams track communication efficiency.
VoIP terms¶
VoIP: Voice over Internet Protocol. Technology that is used to handle calls that are not made from a phone line.
SIP: Session Initiation Protocol. Technology included in VoIP that specifically handles the setup, management, and termination of calls.
Call queue: A system to route calls (usually in a support team). This allows customers to wait for help if no support agents are available.
Dial plans: A system to define how VoIP calls are routed, based on set rules.
Configure VoIP¶
To use VoIP, first install the VoIP module.
Once the module is installed, a (VoIP) icon will appear at the top of the screen. This is where phone calls are made from within Odoo. When this icon is clicked, a VoIP pop-up widget appears on the screen, and is where emails can be sent, user and employee info can be edited, and activities can be managed. While this pop-up widget is open, the user can navigate through their Odoo apps.
Using VoIP also requires a service provider. The next section explains how to connect a service provider to the Odoo database.
VoIP providers¶
While VoIP setup is minimal in Odoo, most configuration happens in the external VoIP service provider. Two verified providers are OnSIP and Axivox. Click on the cards below to learn how to configure these service providers in the Odoo database. If these providers cannot be used, an alternate provider must meet these requirements to connect with Odoo:
VoIP host must provide access to a SIP server via a websocket connection
VoIP host must support WebRTC protocol
To add the credentials for the alternate provider, go to the Settings app and search for VoIP.
In the Integrations section under VoIP, click Manage Providers.
And then, click New and enter the requested information (like the websocket’s URL). Note
that the OnSIP Domain field is where the domain created by the alternate provider goes.
If any issues with the VoIP service provider are encountered, then reach out to their support team. If any issues when setting up the VoIP service provider are encountered in Odoo, then follow the relevant troubleshooting steps.
警告
Odoo cannot verify that every alternate provider is compatible with Odoo’s systems. However, if the above requirements are met, then no issues should be found.
VoIP workflows¶
Here are a few commonly used workflows for Odoo VoIP. This technology is especially popular with sales teams, but can be useful for other teams as well.
